SHIPPING & DELIVERY

FRESH COFFEE IS WORTH THE WAIT.

Salt & Bean coffee is prepared and roasted with freshness in mind. Because many of our coffees are roasted to order, your order may require processing time before it begins its journey to you.

PROCESSING & ROASTING

Orders are sent for processing after they are placed.

Please allow time for your coffee to be roasted, packaged, and prepared for shipment before carrier transit begins.

Processing times may vary during weekends, holidays, seasonal launches, promotions, and periods of high order volume.

You’ll receive a shipping confirmation email with tracking information once your order has shipped.

SHIPPING

Shipping rates and available delivery methods are calculated and displayed at checkout based on your order and delivery address.

At this time, Salt & Bean ships within the United States only.

Delivery estimates shown at checkout begin after your order has been processed and shipped and are estimates rather than guaranteed delivery dates.

TRACKING YOUR ORDER

Once your order ships, you’ll receive an email containing your tracking information.

Please allow time for the carrier to scan and update your package after the shipping label has been created.

MULTIPLE SHIPMENTS

Depending on the items in your order, products may occasionally ship separately and arrive in more than one package.

If this happens, you may receive separate tracking information for each shipment.

INCORRECT SHIPPING ADDRESSES

Please carefully review your shipping address before completing checkout.

If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to help, but once an order has entered processing or shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

DELAYS

Once a package has been transferred to the shipping carrier, transit times may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

If your tracking appears unusually delayed, please contact us and we’ll help determine the appropriate next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the product and packaging.

For complete details, please visit our Returns & Refunds page.

QUESTIONS?

Have a question about your shipment?

Email: hello@saltbeancoffeeco.com

Please include your order number so we can assist you as quickly as possible.

Good coffee. Greater impact.