RETURNS + REFUNDS

WE WANT YOU TO LOVE YOUR COFFEE.

Because coffee is a consumable food product, all coffee sales are final and we’re unable to accept returns or exchanges for preference-based reasons, including flavor, roast, grind selection, or simply changing your mind.

However, if there’s a problem with your order, we want to make it right.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number, a brief description of the issue, and clear photos of the product and packaging so we can review it as quickly as possible.

Once reviewed, we may offer a replacement or refund, depending on the circumstances.

ORDER DETAILS

Please carefully review your order before checkout, including your coffee selection, quantity, grind option, and shipping address.

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be changed or canceled after checkout.

If you notice an error, contact us as soon as possible and we’ll do our best to help.

LOST OR MISSING PACKAGES

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with other members of your household or neighbors first.

If the package still cannot be located, contact us so we can help determine the appropriate next steps.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the refund is the result of an error on our part.

QUESTIONS?

Need help with an order? We’re happy to help.

Email: hello@saltbeancoffeeco.com

Please include your order number whenever possible.

Good coffee. Greater impact.